Refund & Cancellation Policy
Last Updated: 8 October 2026
1.Digital / Freelance Services
Because freelance services are often customized and work may begin after an order or agreement, refund eligibility may depend on the stage of the project and the agreed scope.
Before payment, the applicable cancellation and refund conditions should be clearly communicated to the client.
Where a refund is approved, the method and processing time will depend on the original payment method and payment provider.
Where work has already been substantially performed, the amount refundable, if any, may depend on the work completed and the applicable project agreement.
2.Cancellation by Godzly
Godzly may cancel a project where necessary due to inability to perform the requested work, security concerns, policy violations or other legitimate reasons. Any applicable refund will be handled according to the project agreement and applicable law.
3.Disputes
Please contact us before initiating a payment dispute so we can review the issue and attempt to resolve it.
Refund Contact: [email protected]
Project-specific terms — including scope, deliverables, revision rounds, timelines, pricing and the conditions that apply before payment — are agreed separately with each client. See the Terms & Conditions for the general rules that apply to all services.